A cookie is a text file that is saved on your computer or mobile device, so that the website can identify you the next time you visit rationel.co.uk.
Cookies are small files that cannot spread computer viruses or in other ways cause damage.
The purpose of cookies is to help websites identify users in order to provide them with the best possible experience of the site.
webshop.rationel.co.uk uses the following types of cookies:
A session cookie identifies you as a user during the time that you spend on the site. This cookie is deleted when you close your browser.
The webshop uses a "Basket ID" cookie to remember which items you have added to the basket. If you return to the webshop at a later time, the items will still be in your basket. This cookie is deleted after 1 month.
Can I avoid Cookies completely?
Cookies can be completely removed from your computer and disabled in your browser. How this is done depends on which browser you use.
In accordance with UK Distance Selling Regulations, Rationel offers the right to return any item purchased at the Webshop up to 14 days after delivery. Items received must be returned essentially in the same condition and quantity as when delivered. The right to return an item starts from the time you received your item.
Items should be returned directly to the Rationel Webshop. In case of cancellation, you must pay the costs of returning the item to the Rationel Webshop. The amount paid for the items will be repaid to the same card used to make payment once Rationel Webshop has received the items returned by you. Please note that an electronic chargeback may take up to 2 weeks before the money shows as returned to your account.
Rationel Windows Webshop 24 Wedgwood Road Bicester Oxfordshire OX26 4UL
Delivery time and order handling
All orders are packaged and dispatched on business days, Monday-Friday.
All packages are dispatched with a delivery time of 2-4 working days.
The delivery time for some item groups is 10-12 days. This will be stated for the item in question.
Credit card payment
In connection with credit card purchases at Rationel Webshop, Rationel collaborates with E-pay that offers payment solutions for the Internet, among others. For you, as a customer, this collaboration means that it is safe and secure for you to use your credit card on the Internet.
In practice, this means that whenever you enter credit card information, it is entered on a secure E-pay server, i.e. Rationel will never be informed about the entered credit card information, but only about whether the transaction was approved or not.
When your credit card information is to be entered, a secure connection is established from your PC to E-pay's server. This connection is encrypted by means of SSL (Secure Socket Layer), so that no third party can get hold of your information